Privacy Policy
How we collect, use, and protect your personal information.
This Privacy Policy explains how Singapore Airport Services (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use SingaporeAirportServices.com (“Website”). By accessing or using our Website and services, you agree to the practices described in this Policy.
1) Information We Collect
We collect only the information necessary to provide and coordinate airport-related services. This may include:
- Full name of the passenger(s)
- Contact details (email address, phone number, WhatsApp)
- Flight details (airline, flight number, date, time, terminal)
- Booking and transaction details
- Special requests or notes you voluntarily provide
- Technical data such as IP address, browser type, and device information (for security and analytics)
2) How We Use Your Information
Your personal data is used for the following purposes:
- To process and manage bookings
- To coordinate services with authorized third-party service providers
- To communicate booking confirmations, updates, or service-related notices
- To process payments securely through certified payment providers
- To prevent fraud, misuse, or unauthorized transactions
- To comply with legal and regulatory obligations
- To improve our Website, services, and customer experience
3) Sharing of Information
We do not sell, rent, or trade your personal information. Your data may be shared only with:
- Authorized third-party service providers strictly for service delivery
- Payment processors for secure transaction handling
- Legal or regulatory authorities when required by law
- Technical service providers (hosting, analytics, security) under confidentiality obligations
4) Payments & Financial Data
All payments on this Website are processed via secure, certified payment systems. We do not store full credit or debit card details on our servers. Payment information is handled directly by the payment processor in accordance with their security standards and applicable regulations.
5) Data Retention
We retain personal information only for as long as necessary to fulfill booking services, meet legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymized.
6) Cookies & Tracking Technologies
We may use cookies or similar technologies to enhance website functionality, analyze traffic, and improve user experience. Cookies do not contain sensitive personal data. You can control or disable cookies through your browser settings.
7) Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no online transmission or storage system can be guaranteed to be 100% secure.
8) International Data Transfers
As an international service platform, your information may be processed or accessed in different countries solely for service coordination and operational purposes. We take steps to ensure appropriate data protection safeguards are in place.
9) Your Rights
Depending on applicable data protection laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal obligations
- Object to or restrict certain data processing activities
To exercise your rights, please contact us through the information provided on our Contact page.
10) Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website after changes indicates acceptance of the updated Policy.
