Refund & Cancellation Policy

Singapore Airport Services operates as an independent service coordination platform. We organize airport assistance services through authorized third-party providers.

If you wish to cancel your booking, you must contact us as soon as possible using the Contact page and include your order number and passenger details.

We will do our best to accommodate changes, but changes are subject to availability.

• Changes requested 48+ hours in advance: Usually possible at no extra cost, unless the provider charges an adjustment fee.
• Changes requested within 48 hours: May not be possible and may require an additional fee.

If changes are not possible and you choose to cancel, the refund rules in Section 2 apply.

A booking is considered a no-show if:

• The passenger does not arrive at the designated meeting point on time
• The passenger cannot be reached using the contact details provided
• The passenger declines the service at the airport
• The passenger misses the flight / arrives at a different time without notifying us

You are responsible for providing accurate booking information (flight number, date/time, terminal, passenger name, contact details, etc.).

If we are unable to deliver the service due to provider unavailability and no suitable alternative can be arranged, you will be eligible for a refund for the undelivered service.

Airport operations can change due to airline schedules, security procedures, immigration processes, or other operational conditions.

• If your flight is delayed or rescheduled, we will attempt to adjust the service time where possible.
• If adjustment is not possible due to operational constraints, refunds may be evaluated case-by-case based on provider costs and whether the service could be performed.

We are not responsible for delays or inability to deliver services due to events beyond reasonable control, including but not limited to:

• Airport closures
• Severe weather conditions
• Strikes or industrial actions
• Security incidents
• Government actions or restrictions
• System outages or technical failures
• Emergencies or natural disasters

If a refund is approved:

• Refunds are issued to the original payment method.
• Processing times may vary depending on your bank and payment provider.
• Refunds typically reflect within 5–10 business days after approval.

To request a refund or cancellation, contact us with:

• Order number
• Passenger name
• Service date/time
• Reason for request

We aim to respond as quickly as possible and provide a clear outcome based on this policy.